Frequently Asked Questions

Frankie Connect is a password protected and secure way for us to share internal communication with our families. Parents, guardians, teachers, and school staff have all been given an account by the office.

You can log in using your email on file in Facts Family Portal as your username. If you have not logged in before, please submit a forgotten password request and follow the instructions to set your password for the first time.

Please submit a forgotten password request and follow the instructions to reset your password. Note: Passwords are stored securely, so school staff cannot to tell you what your current password is.

If you do not currently have an account and feel that you should, please submit a support request and school staff will review your information.

You will have the ability to change the email address associated with your Frankie Connect account yourself in the future. Until then, please submit a support request if you need to change your email.